U.S. shipping & processing
Physical orders ship within the United States only, with free U.S. shipping at launch. Digital downloads do not require a shipping address or inherit this physical shipping restriction.
Ready-to-ship items currently dispatch in 1–2 business days. Made-to-order items follow the processing time shown for the selected product and variant. Processing is preparation time before shipment, not a delivery-date guarantee. We will contact you if a material delay affects your order.
Legendary Emblem: raw/unpainted versions take 1–2 weeks before shipping; painted/finished versions are made to order in 8–10 weeks. Review your selected option before checkout. Multi-item orders may need more than one box.
Returns & exchanges
Contact support@odiespropshop.com within 30 days after delivery for an eligible standard return or exchange. Items must be unused and undamaged, in appropriate return condition. Please contact us for return instructions before sending anything back. Buyers pay return shipping unless the shop made an error or our damage-resolution process applies.
Custom, personalized and made-to-order requests require review with the shop. Check any product-specific restrictions before ordering; contact us if eligibility is unclear. We do not apply an undisclosed blanket restriction to these orders. Nothing here removes rights provided by applicable law.
Cancellations
You may request cancellation of a made-to-order or custom order before production begins. Once production starts, cancellation requires owner review because materials and labor may already be committed. Contact us promptly with your order number; cancellation is not automatic after production begins.
Damaged or missing shipments
If an item arrives damaged, contact us promptly with photographs of both the item and its packaging. Keep the packaging while we review the issue. Depending on the circumstances, we may arrange repair, replacement, refund or another appropriate remedy.
If a shipment appears lost, send your order number and tracking details. We will review carrier tracking and the applicable claim process with you. A missing scan alone does not determine the outcome.
Personalization & armor sizing
Check names, text, selected finishes and measurements carefully before submitting your order. If you notice an error, contact us before production begins. Standard armor sizing is a general target, not a guaranteed fit. Custom sizing relies on the measurements you provide; assembly, padding, strapping and finishing remain part of your build. Costume armor is not protective equipment.
For custom-sized armor parts that do not fit correctly based on the supplied measurements, contact us about the product’s stated reprint/replacement promise. We will review the affected parts and sizing with you.
Digital Avatar & measurement privacy
Detailed body measurements are used for custom sizing and Digital Avatar work. They are available to the shop for production, kept out of shipping exports and routine order lists, and omitted from new confirmation emails. Detailed measurements remain in memory while you complete the form; the shop does not persist them in the browser cart.
We retain detailed measurements until 90 days after physical fulfillment. At that point, the operational order data and its order-storage copies are scrubbed by an automated retention process. The customer’s delivered Avatar STL is a separate file and is not deleted by this measurement-retention rule.
We use contact and address information to process orders, provide support and arrange delivery. Payment processing is provided by Stripe; confirmation email uses Resend; orders and private downloads are hosted on Cloudflare. Shipment address and package information is exported to Pirate Ship for labels. Please do not send payment credentials or private receipt links in support messages. Contact us about access, corrections or privacy questions.
Digital downloads & licensing
Digital products contain files only; no physical item is shipped. Approved downloads are available through the private receipt after payment confirmation when delivery is enabled. Keep that receipt link private. Download links use short-lived authorization; reopen the receipt if a link expires.
The license shown on each product governs its use. Do not assume that permission to sell finished prints includes permission to resell or share source files. The Trading Card Holder license permits selling finished prints with credit to the designer. Other digital products remain unavailable until their files, integrity and licensing have been approved for release.
For a missing, corrupt or incorrect download, contact support with your order number and a description of the problem. We will review access, file replacement and any appropriate refund remedy. We do not promise an automatic refund or impose an undisclosed blanket “no refunds” rule; applicable consumer rights remain in place.
Contact & support
Email support@odiespropshop.com for website orders, digital files, returns or sizing questions. Include your order number and the product involved. For an Etsy order, contact the shop through Etsy.